Returns and refunds

Returns policy

We operate a 30-day returns policy: you may ask to return an item within 30 days of receiving it.

To be returnable, an item has to be in the condition you received it in — unworn or unused, with its tags on, and in its original packaging. You also need the receipt or another proof of purchase.

To start a return, write to us at info@rempireshop.com. Please note that returns have to be sent to: Mardi 1, 10145 Tallinn

If your return is approved we will send you instructions on how and where to send the parcel. The shop does not issue a return label: some carriers send a return code themselves, otherwise the parcel has to be posted to the address we give you. An order delivered by Nova Post (Montonio International Shipping) cannot be sent back through that carrier — a return has to be posted by you, by whatever service suits you. Goods sent back to us without a return having been requested first cannot be accepted.

You can always reach us with any question about a return at info@rempireshop.com.

Damage and problems
Please check your order when it arrives and contact us straight away if an item is faulty or damaged, or if you received the wrong item — that way we can assess the problem and put it right.

Exceptions — goods that cannot be returned
Some kinds of goods cannot be returned: perishable goods (such as food, flowers or plants), made-to-order products (such as special orders or personalised items), and personal-hygiene goods (such as opened cosmetics). We also cannot take back hazardous materials, flammable liquids or gases. If you have a question about a particular item, please ask us.

Unfortunately we cannot accept returns of sale items or of gift cards.

Exchanges
The quickest way to get the item you want is to return the one you have and, once the return is approved, place a separate order for the new item.

The 14-day right of withdrawal in the European Union
Regardless of the above, where goods are shipped within the European Union you have the right to cancel or return your order within 14 days, for any reason and without giving one. This is your statutory right of withdrawal under §§ 56 and 56¹ of the Estonian Law of Obligations Act. The 14 days run from the day you — or a person named by you — take possession of the goods. As above, the item has to be in the condition you received it in: unworn or unused, with its tags on, and in its original packaging, together with the receipt or another proof of purchase. Sealed cosmetics that have been opened cannot be returned once unsealed, for reasons of hygiene.

Refunds
We will let you know once we have received and inspected your return, and tell you whether the refund was approved. Where it is approved, the money goes back automatically to the payment method you originally used, within 10 working days. Bear in mind that your bank or card issuer may also need time to process the refund and credit your account.
If more than 15 working days have passed since the refund was approved, please contact us at info@rempireshop.com.

Faulty goods — the two-year period
Separately from the right of withdrawal, you have two years from delivery to raise a defect that existed when the goods were handed over (§§ 217–218 of the Estonian Law of Obligations Act). Tell us within two months of noticing it and we will repair the item, replace it, or refund it.